Portfolio
Amy Jean Nobles
Operations & Administration Leader
Team Leadership · Process Improvement · Budget & Compliance · Marketing
Download Portfolio30%
Workflow efficiency gain from restructured admissions processes
20%
Growth in department outcomes through data-driven planning
15
Staff directed on a college admissions team
1,000s
Federal ACA enrollments processed with top quality scores
Professional Summary
Operations and administration leader with over nine years of experience across admissions operations, federal ACA enrollment, healthcare operations, marketing, collections, and customer service. Directed a 15-person admissions team while running the school's TV, radio, and billboard campaigns, supervised billing and collections for a high-volume clinic, and led a federal ACA enrollment team under strict quality standards. Known for fixing broken workflows, keeping operations compliant, and staying steady under pressure, backed by nearly a decade of volunteer community organizing and communications work.
Core Competencies
Operations & Process Improvement
Workflow redesign, budget oversight, records administration, project coordination, resource planning
Leadership & Training
Team supervision (up to 15 staff), performance reviews, staff training, conflict resolution, de-escalation
Compliance
HIPAA, Medicare/Medicaid documentation, ACA eligibility and enrollment, FDCPA, internal audits
Marketing & Communications
Multi-channel campaigns (TV, radio, billboard), marketing visuals, media relations, stakeholder coordination, public speaking
Systems
Epic (EHR/EMR) · Oracle Siebel CRM (CMS Next Generation Desktop) · Microsoft Word, Excel, Outlook
Professional Experience
Strategic Operations & Communications Consultant (Pro Bono)
Public Interest Work
Nov 2016 to Jun 2026 · Remote
- Media and crisis communications: Public spokesperson for healthcare-access and civil rights campaigns; interviewed by BBC World Service and CBC; coordinated press coverage including The New York Times and NBC News.
- Community mobilization: Organized civic engagement events and public demonstrations involving hundreds of participants, coordinating with city officials and law enforcement on safety and municipal code compliance.
- Advocacy: Advocated for reproductive healthcare access and racial equity, shaping public discussion at the state and national level.
Director of Admissions | Operations Manager
Institute of Health & Technology (formerly Healing Touch Career College)
2015 to 2018 · Hattiesburg, MS
- Improved administrative workflow efficiency 30% by restructuring admissions processes and removing record-processing bottlenecks.
- Directed a 15-person admissions team, including performance reviews, professional development, and conflict resolution.
- Drove 20% growth in department outcomes through data-driven planning and resource alignment.
- Managed the department budget and trained staff on compliance standards.
- Ran the school's marketing campaigns across TV, radio, billboards, and other channels.
- Created the school's marketing visuals.
Operations Supervisor | Revenue Cycle Manager
Hattiesburg Clinic
2015 · Hattiesburg, MS
- Supervised medical account collections and billing operations in Epic for a high-volume clinical environment.
- Increased collection rates while reducing account resolution times.
- Conducted internal audits for HIPAA compliance; trained staff on billing regulations and data security.
Associate Specialist (Enrollment Team Lead, ACA Program)
General Dynamics Information Technology
2013 to 2014 · Hattiesburg, MS
- Supervised a team processing thousands of federal Affordable Care Act enrollments with top quality assurance and data accuracy scores, working in CMS's Next Generation Desktop (Oracle Siebel CRM).
- Resolved escalated eligibility disputes and regulatory conflicts within federal timelines.
- Led daily team operations, training, and workflow optimization.
Parts Sales Representative
Sears Teleserv
2010 to 2012 · Mobile, AL
- Handled inbound sales calls in a high-volume call center, helping customers find the right products and replacement parts.
- Troubleshot appliance and equipment problems by phone, using product knowledge to diagnose issues and match customers with the correct parts.
- Looked up parts in inventory catalogs and databases, processed orders, and coordinated parts procurement.
- Grew sales through upselling and kept customers coming back through strong service and retention.
Collector (Team Lead, Medical Debt Collections)
NCO Financial Systems (now Alorica)
2009 · Mobile, AL
- Led a medical debt collections team, coaching collectors, monitoring calls, and supporting quality assurance in a high-volume call center.
- Collected on medical accounts by negotiating payment plans, processing payments, and resolving account disputes.
- Followed FDCPA and HIPAA requirements when handling patient account information.
- Located account holders through skip tracing and kept accounts receivable records accurate through careful data entry.
Select Media
Interviewed by: BBC World Service (Newsday) · CBC Radio (The Current) · CBC News
Campaign coverage: The New York Times · NBC News · The Independent · VICE News · Mississippi Free Press · WDAM-TV · Full list
Education & Credentials
Associate Degree, Business Management
Grantham University (now University of Arkansas Grantham) · 2015 to 2017
State Credential, ID 3270
Mississippi Commission on Proprietary School and College Registration
For press, collaborations, and correspondence
Rise@AjNobles.com